{"id":499,"date":"2023-01-05T18:16:53","date_gmt":"2023-01-05T18:16:53","guid":{"rendered":"https:\/\/support.mobal.com\/mobalpay\/?p=499"},"modified":"2025-11-09T06:26:35","modified_gmt":"2025-11-09T06:26:35","slug":"terminating-your-service","status":"publish","type":"post","link":"https:\/\/support.mobal.com\/mobalpay\/account\/terminating-your-service\/","title":{"rendered":"Terminating Your Service"},"content":{"rendered":"
How do I terminate my MobalPay card?<\/h6>\n

If you want to terminate your card permanently, please visit MyAccount<\/a> and terminate the card by following the below steps.<\/p>\n

1. Report Lost or Stolen > Freeze Card<\/p>\n

2. Visit Report Lost or Stolen again >Permanently Cancel Card > Choose cancel reason and click “Cancel Service”<\/p>\n

You can log in to MyAccount by clicking the link below:
\nMobalPay MyAccount<\/a><\/p>\n

If you are paying for your Mobal SIM\/WiFi services with your MobalPay, DO NOT terminate your MobalPay card until all SIM\/WiFi charges have been charged. Calls\/SMS can take up to 2 to 3 months to be billed from usage.<\/p>\n

Here are some important points to keep in mind when cancelling your service.<\/strong><\/p>\n

*Please ensure that you have used all of your balance first as any unused balance will be lost once you have terminated the card.
\n<\/em>*Please note that you don’t need to return your card. If you no longer require the card, please cut it and dispose of it appropriately.<\/em>
\n*Please make sure to remove MobalPay as a registered payment method from any services before canceling your account.<\/em>
If the card remains registered (e.g. for utility bills or subscription services), there is a risk that charges may still be incurred even after cancellation.<\/em><\/p><\/blockquote>\n

If the card has been lost and you wish to just suspend service for now however, please visit the following link for additional instructions: Lost or Stolen Cards<\/a><\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

How do I terminate my MobalPay card? If you want to terminate your card permanently, please visit MyAccount and terminate the card by following the below steps. 1. Report Lost or Stolen > Freeze Card 2. Visit Report Lost or Stolen again >Permanently Cancel Card > Choose cancel reason and click “Cancel Service” You can […]<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[141],"tags":[450,446,449,445,447,451,448,444],"class_list":["post-499","post","type-post","status-publish","format-standard","hentry","category-account","tag-cancel","tag-cancellation","tag-cancelling","tag-disconnection","tag-ending-service","tag-stop-service","tag-terminating","tag-termination"],"_links":{"self":[{"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/posts\/499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/comments?post=499"}],"version-history":[{"count":24,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/posts\/499\/revisions"}],"predecessor-version":[{"id":1619,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/posts\/499\/revisions\/1619"}],"wp:attachment":[{"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/media?parent=499"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/categories?post=499"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/tags?post=499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}