If there is a charge that you are not familiar with, please check your transaction history to see if recognize the name of the merchant. If the transaction says “Pending” and the merchant\/shop name is not displayed, please wait up to about 1 week from the transaction for this information to be displayed.<\/p>\n
Here are some examples of unexpected transactions that certain merchants may process –<\/p>\n
If at any point you need to cancel a transaction, please contact the merchant directly to request a refund.<\/p>\n
Yes, in some cases, there may be an additional charge on your initial transaction. This is caused by a reconciliation between two sets of data we receive from the merchant- the \u2018pending\u2019 data and the \u2018confirmed\u2019 data. <\/span>\u00a0<\/span><\/p>\n Here is an example of how it might affect you:<\/span>\u00a0<\/span><\/p>\n Although there are many reasons why merchants send \u2018confirmed\u2019 data that differs from \u2018pending\u2019 data the most common reason is when you use MobalPay overseas. In these cases, the merchant can apply additional charges due to the rate of exchange they use. <\/span>\u00a0<\/span><\/p>\n Here is an example of how it\u00a0might affect you:<\/span>\u00a0<\/span><\/p>\n In the above example we take the extra charge from your MobalPay account balance if you have sufficient funds. However, if you don\u2019t have sufficient funds, we will email you a request to make a top-up to pay the outstanding amount. Please follow the email instructions promptly as interest may be applied to late payments.<\/span>\u00a0<\/span><\/p>\n In the event whereby you do not make a top-up to pay the outstanding amount, MobalPay reserve\u00a0the right to suspend your account and in some cases take further action which may result in termination of your account and affect your credit score.<\/p>\n <\/p>\n If you have completed the checks above but you are still unable to recognize the transaction (and you are concerned that it may be fraudulent), please login to your Mobal online account (MyAccount<\/a>) to suspend \/ freeze your MobalPay card.<\/p>\n\n
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What should I do if I still don’t recognize the charge?<\/h6>\n