{"id":1683,"date":"2026-04-27T05:26:15","date_gmt":"2026-04-27T05:26:15","guid":{"rendered":"https:\/\/support.mobal.com\/mobalpay\/?p=1683"},"modified":"2026-04-27T05:26:15","modified_gmt":"2026-04-27T05:26:15","slug":"notice-of-refund","status":"publish","type":"post","link":"https:\/\/support.mobal.com\/mobalpay\/other\/notice-of-refund\/","title":{"rendered":"Notice of Refund"},"content":{"rendered":"

Following the termination of the MobalPay service on April 27, 2026<\/strong>, Mobell Communications Limited will carry out a refund of any unused MobalPay balances in accordance with Article 20, Paragraph 1 of the Payment Services Act of Japan.<\/p>\n

Please read the details below carefully if you have a remaining balance.<\/p>\n

 <\/p>\n

1. Issuer<\/strong><\/p>\n

Mobell Communications Limited<\/p>\n

VORT Kagurazaka I, 8th Floor<\/p>\n

34 Tansu-cho, Shinjuku-ku<\/p>\n

Tokyo 162-0833, Japan<\/p>\n

 <\/p>\n

2. Service Name<\/strong><\/p>\n

MobalPay<\/p>\n

 <\/p>\n

3. Refund Application Period<\/strong><\/p>\n

May 10, 2026 (00:00 JST) \u2013 August 8, 2026 (23:59 JST)<\/p>\n

 <\/p>\n

Please note that if a refund request is not submitted within the above period, you will be excluded from the refund procedure in accordance with the Payment Services Act.<\/p>\n

 <\/p>\n

4. How to Apply<\/strong><\/p>\n

Please log in to your online account and check your remaining balance on or after May 10, 2026.
\nIf you have a remaining balance and would like to request a refund, select \u201cRefund Application.\u201d<\/p>\n

 <\/p>\n

For Mobal SIM customer<\/strong><\/p>\n

If there is a remaining balance on your card after April 27, 2026<\/strong>, we can transfer it as credit to your Mobal SIM account and apply it to your monthly charges. Please note that it may take some time for the credit to appear in your account.<\/p>\n

If you wish to transfer your remaining balance to your Mobal account, please complete the balance transfer application via your personal account during the Refund Application Period stated above.<\/p>\n

 <\/p>\n

5. Refund Method<\/strong><\/p>\n

 <\/p>\n

Refunds will be made by:<\/p>\n