Billing Information: It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit / debit card […]
Articles Tagged: disconnected
Reconnecting your eSIM
Reactivation: It is not possible to temporarily suspend your service. This means that if you submit a termination request at any point, the eSIM will be permanently disconnected and your Mobal phone number will be lost. If you then wish to use our services again at any point in the future, you would be required […]
Closing your Mobal Account
Account Closure: If your Mobal service has been fully terminated and you would like to close your Mobal Account, simply send an email to our support team at: support@mobal.com Your email should include your Mobal account details (such as your Mobal Phone Number or your Order Confirmation Number) and the reason for the closure of […]