Email / SMS Notifications: There may be occasions where we send you an Email / SMS notification in relation to charges for your Mobal service. If there is an outstanding balance on your account for example, we may send you an SMS text message alert similar to what is shown below – “Your Mobal bill […]
Articles Tagged: billing issues
Resolving a Decline
Making Payments: If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: www.mobal.com/myaccount This section will then provide you with details of the amount that’s due […]
I queried your charges with my payment provider & now I can’t use my service!
Disputed Charges: When you query a charge with your payment provider, please be advised that it will create a dispute/chargeback. Your payment provider will then contact us via our payment processor and request information / documents to back up the charge that has been queried. Unfortunately, this whole process can take some time to complete […]
Why won’t my credit card update work?
Failed Updates: When updating your billing information with us, please be advised that some basic security checks will be carried out with your card issuer. Should you experience any issues, please take note of the error message that was displayed when you attempted to update your billing information. If you receive the error […]
Billing Issues While Travelling
Declined Charges: On occasion, we may encounter an issue with processing a charge for a customer while they are traveling. The vast majority of these issues are caused by a restriction on international charges (that has been applied by the provider of the payment method being used). Please be advised that charges from Mobal will […]