Available Options:
The guide below contains additional information on the various plans that we offer and instructions on how to make changes to your plan / how to submit a termination request from your online account.
However, please be advised that the options available to you will vary depending on the plan that is currently selected.
Short Term Plans
If you have specifically selected a short term plan (such as the 30, 60 or 90 day option), please be advised that your eSIM will be permanently disconnected at the end of your selected service period.
After this point, it will not be possible to reactivate your service and so you would be required to purchase a replacement eSIM (which would be assigned a new phone number) for any future trips to Japan.
If you would like to prevent your eSIM from being fully terminated at the end of your selected service duration, please click on the link below for instructions on how to extend your service duration –
If you would like to switch from a short term plan to an ongoing plan however, please refer to the “Plan Upgrades” section in the guide below.
Long Term Plans
If an ongoing plan has been selected (such as the 1GB, 5GB, 10GB or 30GB option we offer), your eSIM will remain active until you submit a termination request from your online account.
You also have the option of switching to an alternative plan by submitting an upgrade or a downgrade request from your Mobal online account.
To access your online account, please visit www.mobal.com/myaccount or click on the button below:
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Plan Changes
To submit a plan change request, please login to your Mobal online account: MyAccount
Once you have logged in to your account, please click on the “Services” tab located at the top of the screen and then click on the “More Information” button next to your service as shown in the image below.
Plan Upgrades
If you would like to upgrade to a plan with a larger data allowance, please click on the “Upgrade Plan” button found to the right in the “Plan” section (on the desktop version of the site) or found at the bottom of the “Plan” section (on mobile devices) as shown below.
You can then select the plan that you would like to upgrade to and the date you would like the upgrade to complete.
Once you have made your selection, please click on the “Submit” button.
We will process your upgrade request as soon as possible but please be advised that it may take up to 24 hours for the upgrade to complete.
Plan Downgrades
If you would like to downgrade to a plan with a lower data allowance, please click on the “Downgrade Plan” button found to the right in the “Plan” section (on the desktop version of the site) or found at the bottom of the “Plan” section (on mobile devices) as shown below.
You can then select the plan that you would like to downgrade to and the date you would like the downgrade to complete.
Once you have made your selection, please click on the “Submit” button as shown in the image below.
Please be advised that you cannot downgrade your plan part way through a month and so the earliest plan change date you will be able to select is the 1st of the following month.
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Termination Requests
Once you have finished using your Japan Voice+Data eSIM and you are ready to terminate your service, please login to your Mobal online account to submit a termination request.
For additional instructions on how to do this, please click on the button below:
If you submit a termination request however, please be advised that your eSIM will be permanently disconnected and so you will not be able to use the eSIM again.
To use the same service again in the future, you would be required to purchase a replacement eSIM which will be assigned a new phone number.