Pick-Up Option
When purchasing a Japan Voice+Data eSIM, you can choose to pick up your eSIM Access Code from one of our pick-up points (by selecting the “Pick-Up (Free)” option) during the checkout process.
You will then be asked to choose a specific pick-up point from the list of options and your preferred pick-up date.
Changes to Pick-Up Point / Pick-Up Date
If the original pick-up point options you selected are no longer suitable, we can confirm that you can make changes to your chosen pick-up point / pick-up date directly from your Mobal online account: MyAccount
Once you have logged in to your account, please visit the “Services” section and then click on the “Check/Change Pick-up Details” button as shown in the image below.
On the next screen, you can then click on the “Update Your Pick-Up Details” button to open a new window.
You can then choose your preferred pick-up point / pick-up date and once you are happy with your selection, please click on the “Update Pick-Up Details” button.
If you do not have time to make this change however, it is likely that you would still be able to pick up your order at a later date or from a different location.
Your order will be held for up to two weeks from the original pick-up date you selected and you also have the option of visiting any of the pick-up points that were offered to you during the initial checkout process.
To view details of the pick-up points you can choose from (and the opening times for each location) please visit the following link: www.mobal.com/pick-up-locations
If you plan to pick up your order more than two weeks after the original pick-up date, please note that you will be required to manually change the pick-up date from your online account by following the instructions above. This will then prevent your order from being automatically cancelled after the two week holding period.
If the pick-up option would no longer be suitable and you would like to cancel your order however, please send an email to our support team at support@mobal.com and we will arrange this for you.