You’ll need to enter your device’s EID when you activate your eSIM. You can find your device’s EID by dialing *#06#, but some device’s won’t allow you to copy the code displayed, making it more difficult to enter it when activating your eSIM. If that’s the case for you, we recommend finding your EID in […]
Category: Activations
Why your eSIM will only work with your chosen device’s EID
Your eSIM can only be used in one device. To make sure your eSIM can be used in your chosen device, we use your device’s EID to link it to your eSIM. That means it’s important that when you activate, you enter the EID of the specific device that you want to install your eSIM […]
What is an eSIM Access Code?
An eSIM Access Code is an 8-character code that’s either mailed to you, or handed to you at a Mobal Pick-Up point in Japan. Along with your device’s EID, it allows you to activate your Mobal Voice+Data eSIM. Why do I need it? We have to check your ID. Japan has strict regulations about […]
What is my device’s EID, and where can I find it?
An EID, or Embedded Identity Document, is an identifier carried by a device that’s compatible with an eSIM. You’ll need to know your device’s EID in order to activate your Mobal Japan Voice+Data eSIM. What is my EID used for? Your eSIM can only be used in your device. We use your EID to […]
Activation Times
Processing Times: If you request immediate activation, we will process your request as soon as possible but please be advised that it may take up to 1 business day for your activation request to be processed in some cases. If you do not request immediate activation however (i.e. you select an activation date that is […]
Activating Your eSIM
Welcome to Mobal! We’re excited to help you activate your Voice+Data eSIM and enjoy seamless connectivity in Japan. Follow these simple steps to get started: Step 1: Log In to your Mobal MyAccount To activate your Mobal eSIM, log in to your Mobal online account by visiting: www.mobal.com/myaccount Once you have logged in to […]
Reconnecting your eSIM
Reactivation: It is not possible to temporarily suspend your service. This means that if you submit a termination request at any point, the eSIM will be permanently disconnected and your Mobal phone number will be lost. If you then wish to use our services again at any point in the future, you would be required […]