We understand that you might be interested in transferring your service or Japan phone number between an eSIM and a physical SIM card. However, we regret to inform you that this is currently not possible due to restrictions imposed by our network providers. Why Can’t We Transfer Service or Phone Numbers? Our network providers have […]
Category: Terminating Service
Plan Changes
Available Options: The guide below contains additional information on the various plans that we offer and instructions on how to make changes to your plan / how to submit a termination request from your online account. However, please be advised that the options available to you will vary depending on the plan that is currently […]
Permanent Disconnection
Cancellation Requests: When you are ready to terminate your service, please login to your Mobal online account to submit a cancellation request: MyAccount If your service is terminated however, please be advised that your eSIM will be permanently disconnected / your phone number will be lost and so you will not be able to reactivate […]
Closing your Mobal Account
Account Closure: If your Mobal service has been fully terminated and you would like to close your Mobal Account, simply send an email to our support team at: support@mobal.com Your email should include your Mobal account details (such as your Mobal Phone Number or your Order Confirmation Number) and the reason for the closure of […]
Data issues after switching back to Domestic SIM (iPhone Users)
Domestic SIM Issues If you are using an iPhone handset and you are unable to connect to cellular data after removing our SIM card / reinserting your domestic SIM card, you may be required to manually remove the APN (Access Point Name) profile that was installed for our service. On most iPhone handsets, you can […]