Can I move my service from an eSIM to a physical SIM card?

We understand that you might be interested in transferring your service or Japan phone number between an eSIM and a physical SIM card. However, we regret to inform you that this is currently not possible due to restrictions imposed by our network providers. Why Can’t We Transfer Service or Phone Numbers? Our network providers have […]

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Can I port my phone number?

Mobile Number Portability (MNP): The abbreviation “MNP” stands for: “Mobile Number Portability” This is a system that allows you to retain your Japanese phone number when you move to/from different service providers.   Porting to Mobal To port in your existing Japanese phone number to Mobal, simply follow the steps below: *Please note that this […]

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Your Mobal Phone Number

Number Type: Your Mobal eSIM will be assigned a standard Japanese cell phone number in the following format +81 XX ???? ???? (XX will be 70, 80 or 90). For instructions on the dialing procedures your contacts would use to reach you on this number, please visit the following link: Incoming Call Guide However, please […]

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