You’ll need to enter your device’s EID when you activate your eSIM. You can find your device’s EID by dialing *#06#, but some device’s won’t allow you to copy the code displayed, making it more difficult to enter it when activating your eSIM. If that’s the case for you, we recommend finding your EID in […]
Category: Getting Started
What is an eSIM Access Code?
An eSIM Access Code is an 8-character code that’s either mailed to you, or handed to you at a Mobal Pick-Up point in Japan. Along with your device’s EID, it allows you to activate your Mobal Voice+Data eSIM. Why do I need it? We have to check your ID. Japan has strict regulations about […]
Pick-Up Point Orders
Pick-Up Option When purchasing a Japan Voice+Data eSIM, you can choose to pick up your eSIM Access Code from one of our pick-up points (by selecting the “Pick-Up (Free)” option) during the checkout process. You will then be asked to choose a specific pick-up point from the list of options and your preferred pick-up date. […]
Why am I being asked for a Pass code? (3DS)
3DS Verification: ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced by Visa and MasterCard. When placing an order online, your Visa or MasterCard issuer may request an additional security check to ensure it is you placing the order. They will do this by sending you a One-Time Passcode to […]
Activating Your eSIM
Welcome to Mobal! We’re excited to help you activate your Voice+Data eSIM and enjoy seamless connectivity in Japan. Follow these simple steps to get started: Step 1: Log In to your Mobal MyAccount To activate your Mobal eSIM, log in to your Mobal online account by visiting: www.mobal.com/myaccount Once you have logged in to […]
Uploading your I.D.
I.D. Requirements: Due to government restrictions, we are required to collect identification documents from all users of our Japan Voice+Data eSIM service. This requirement is due to Japanese law, so we are unable to make any exceptions, but we can confirm that any information you provide will be stored securely. Delivery Option If you have […]
Information you will receive via e-mail
Once your order has been placed, we may contact you periodically via email with additional updates. However, the first few emails that you will receive are very important! Order Confirmation Email This will contain a full summary of the order for your records. It will contain an order confirmation number (which can be used as […]
Shipping Options
Delivery: If you would like to receive your eSIM Access Code prior to your arrival in Japan, select the “Free Shipping” option during the checkout process. We offer a variety of shipping options with arrival times varying from 2-5 business days to 15-30 business days (the arrival times will vary depending on the country the […]
Can I use the eSIM in any other countries?
Roaming Capabilities: A Japan Voice+Data eSIM will only allow you to connect to the DoCoMo network within Japan. When you are outside of Japan, you will not be able to use the eSIM for calls, texts or cellular data access.