Data Allowance: Additional data bundles cannot be added to our Japan Voice+Data plans, so once you have exceeded your high speed data allowance, your connection speed will be restricted (to a maximum of approximately 200 Kbps) until your plan is reset and you are assigned a new high speed data allowance on the 1st of […]
Category: My Plan Options
Plan Changes
Available Options: The guide below contains additional information on the various plans that we offer and instructions on how to make changes to your plan / how to submit a termination request from your online account. However, please be advised that the options available to you will vary depending on the plan that is currently […]
Extending Your Plan
Plan Options: If you have specifically selected a short term plan (such as the 30, 60 or 90 day option), please be advised that your eSIM will be permanently disconnected at the end of your selected service period. After this point, it will not be possible to reactivate your service and so you would be […]
Permanent Disconnection
Cancellation Requests: When you are ready to terminate your service, please login to your Mobal online account to submit a cancellation request: MyAccount If your service is terminated however, please be advised that your eSIM will be permanently disconnected / your phone number will be lost and so you will not be able to reactivate […]
Cash Payment Option
You can now pay your bill by cash in 7-Eleven, Family Mart, Lawson, Mini Stop, and Seicomart convenience stores by getting yourself a MobalPay payment card! Our sister business MobalPay is a prepaid Mastercard designed by expats, for expats. It can be topped up using cash at convenience stores, and then used just like any […]
How To Use Cash Payments (accounts using cash payments before February 2024)
This article explains how to use our now-discontinued cash-payment service. If you began using this service before February 2024, you can keep doing so. For all other customers, you can now pay your bill by cash in 7-Eleven, Family Mart, Lawson, Mini Stop, and Seicomart convenience stores by getting yourself a MobalPay payment card, which […]
How am I billed for my plan?
The billing procedure will vary depending on the specific plan that you have selected. Short Term Plans If you select a short term plan (such as the 30/60/90 day options etc), you will be billed for the entire service period (minus any usage charges) as an upfront fee. Any additional usage charges that you […]