You can now pay your bill by cash in 7-Eleven, Family Mart, Lawson, Mini Stop, and Seicomart convenience stores by getting yourself a MobalPay payment card! Our sister business MobalPay is a prepaid Mastercard designed by expats, for expats. It can be topped up using cash at convenience stores, and then used just like any […]
Category: My Charges
How To Use Cash Payments (accounts using cash payments before February 2024)
This article explains how to use our now-discontinued cash-payment service. If you began using this service before February 2024, you can keep doing so. For all other customers, you can now pay your bill by cash in 7-Eleven, Family Mart, Lawson, Mini Stop, and Seicomart convenience stores by getting yourself a MobalPay payment card, which […]
¥100 Authorization Charge
Unexpected Charges: If you have updated your payment method through your Mobal online account (MyAccount), our system will perform automatic security checks on the information provided. These checks will include an authorization against your payment method for a small amount (usually ¥100). Please rest assured that this is only an authorization and we will not […]
How am I billed for my plan?
The billing procedure will vary depending on the specific plan that you have selected. Short Term Plans If you select a short term plan (such as the 30/60/90 day options etc), you will be billed for the entire service period (minus any usage charges) as an upfront fee. Any additional usage charges that you […]
Billing Issues While Travelling
Declined Charges: On occasion, we may encounter an issue with processing a charge for a customer while they are traveling. The vast majority of these issues are caused by a restriction on international charges (that has been applied by the provider of the payment method being used). Please be advised that charges from Mobal will […]
What currency am I billed in?
Billing Procedures: All charges will be processed through our Head Office located in the UK and you will be billed in Japanese Yen (JPY). Please also note that you may incur a currency conversion fee and / or an international transaction fee. This will depend on the payment method you are using and so if […]
How to view my charges
Invoices & Usage Reports: A full breakdown of any charges you have received so far will be posted to your Mobal online account. You can access your online account (MyAccount) by visiting: www.mobal.com/myaccount Once you have logged in to your online account, please visit the “Services” section (by clicking on the button at the […]