Login Information: If you are still able to access your Mobal online account (using your original login details), you can change your email address and also your password directly from your account if required. It is important that your contact details remain up to date as we may send you notifications (relating to any account […]
Articles Tagged: password
Your Online Account (MyAccount)
What’s “MyAccount”? Once you have placed an order with us, an online account (called “MyAccount“) will be created for you automatically and this will provide you with access to a variety of features and information about your Mobal plan. Your account will look similar to the images shown below for both the desktop and mobile […]
Wrong PIN or Password
Security Features: If your phone is asking you for a pin or password, it could be one of the following reasons: Network Lock If you are being asked to enter a “Network Unlock Code”, a “Subsidy Password” or an “Operator Unlock Pin”, this would indicate that your device has not been fully unlocked. When using […]