Activating Data

If you have selected a ‘Japan Unlimited’ plan that includes cellular data, please ensure that you have completed these steps:

– Ensure that the ‘Mobile / Cellular Data’ feature on your device is enabled

– Ensure that you have created an APN (Access Point Name) profile using the correct settings

If you have enabled the ‘Cellular / Mobile Data’ feature on your device but you are unable to connect, please ensure that your APN (Access Point Name) profile settings match up with what is shown below.

However, please be advised that there are two alternative versions of this SIM card (an Android version and an iPhone version) and so the required APN settings will vary depending on which SIM card type is being used.

Android SIM card in an Android device:

The Android version of the SIM card is fully white in color and (as seen in the image below) you will see a small letter “F” underneath the word “Softbank”. If this is the SIM card type that you are using, please ensure that your APN settings match up with what is shown below:

Name: Mobal
APN: plus.4g
Username: plus
Password: 4g
MCC: 440
MNC: 20
Authentication Type: PAP or CHAP
APN Type: default, supl

iPhone SIM card in an Android device:

The iPhone version of the SIM card is black and white in color and (as seen in the image below) you will see the text “C2” underneath the word “Softbank”. If this is the SIM card type that you are using but you have installed it in an Android device, please ensure that your APN settings match up with what is shown below:

Name: Mobal
APN: smile.world
Username: dna1trop
Password: so2t3k3m2a
MCC: 440
MNC: 20
Authentication Type: PAP or CHAP
APN Type: default, supl

Please note that if you have installed the iPhone version of this SIM card into an Android device, cellular data access will be available but you will only be able to connect via 3G (4G cellular data access will not be available).

If you are not sure how to check your APN settings / how to create an APN profile (or how to enable the ‘Mobile / Cellular Data’ feature on your device) however, please refer to the guides below for additional instructions.

Creating an APN

To begin creating a new APN profile, please access the ‘Apps’ menu on your device and then tap on the “Settings” icon as shown in the image below:

From the “Settings” menu, please tap on the option for “Connections” as shown below. Please note that on some devices, this option may be listed as “Network & Internet” instead or you may be able to skip to the next section of this guide.

From the next screen, please tap on the option for “Mobile Networks”:

You can then tap on the “Access Point Names” option as shown here:

Once you have reached the “Access Point Names” section, you will be able to see a list of the APN profiles that are currently installed on your device.

If the correct APN profile is not shown however, you will be required to create a new APN profile with the required settings.

You should be able to create a new APN profile by tapping on the “ADD” button at the top right. If this option is not visible however, you may need to tap on a plus symbol icon (+) or an options icon (which usually appears as three dots in a vertical line) as shown below:

A new window will then appear where you will be required to fill in the relevant sections with the correct profile settings. Any sections that are not listed in the APN profile settings shown below can be left blank / left unchanged.

As previously noted however, there are two alternative versions of this SIM card (an Android version and an iPhone version) and so the required APN settings will vary depending on which SIM card type has been installed in your Android device. The required APN settings and a description off each SIM card type can be found below.

 

Android SIM Settings:

If you purchased the Android version of this SIM card (a fully white SIM card with the letter “F” shown on it) and you have installed it in an Android device, please enter the APN settings that are shown below:

Name: Mobal
APN: plus.4g
Username: plus
Password: 4g
MCC: 440
MNC: 20
Authentication Type: PAP or CHAP
APN Type: default, supl

iPhone SIM Settings:

If you purchased the iPhone version of this SIM card (a black & white SIM card with the text “C2” shown on it) and you have installed it in an Android device, please enter the APN settings that are shown below:

Name: Mobal
APN: smile.world
Username: dna1trop
Password: so2t3k3m2a
MCC: 440
MNC: 20
Authentication Type: PAP or CHAP
APN Type: default, supl

Please note that if you have installed the iPhone version of this SIM card in an Android handset, cellular data access will be available but you will only be able to connect via 3G (4G LTE access will not be available).

 

Once you have entered all of the required APN settings, you must then save the profile. You should be able to do this by tapping on the ‘Options’ icon (which is usually 3 dots in a vertical line) and then tapping on the “Save” button as shown here:

Now that you have saved your settings, you must also ensure that the correct APN is selected as the active profile. After returning to the “Access Point Names” section, please ensure that the profile you have just created is selected (there will usually be a circle / dot to the left of the profile that is currently selected).

Your device should now be configured correctly but in order to access data, you will also need to enable the ‘Mobile / Cellular Data’ feature on your device. For instructions on how to do this, please refer to the guide below.

Enabling Data

To enable cellular data access on your device, please access the ‘Apps’ menu and then tap on the “Settings” icon as shown in the image below:

From the “Settings” menu, please tap on the option for “Connections” as shown below. Please note that on some devices, this may be listed as “Network & Internet” or you may be able to skip to the next section of this guide.

On the next screen, please tap on the “Data Usage” option as shown here:

You should then see a “Mobile Data” (or “Cellular Data”) option with a slider button. To enable data, please tap on the slider button (or drag it to the right) to activate this feature.

Now that you have created your APN profile and enabled the cellular data feature, data access should now be available!

Please note that if the instructions above do not apply for your handset (due to you using an older device or an older OS), you may need to refer the user guide / support information for your particular handset as we are only able to provide a generic guide.

Troubleshooting

If there are any issues, please ensure that your device is fully unlocked and supports the 3G / 4G Band 1 – 2100MHz frequencies required for network coverage.

If your device meets the requirements above but the issue persists however, please send an email to: support@mobal.com

In your email to our support team, please include your account details, the make / model of your device and a screenshot of your current APN settings. We will then look into this further for you!