Usage Fees: As your usage reports are passed on to us with a delay (of approximately 1-2 months), please be advised that any usage fees you have incurred will also be billed with a delay. This will include the fees for any outbound calls you have placed / any outbound SMS text messages you have […]
Articles Tagged: charges
Declined Payment – where are my other transactions?
Declined Charges: If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill. Once you have clicked […]
Usage Rates
To view the usage rates for your specific plan, you will be required to login to your Mobal online account by visiting: www.mobal.com/myaccount Once you have logged in to your account, please visit the “Services” section (by clicking on the button at the top of your account) and then click on the “More Information” button […]
How am I billed for my plan?
Please be advised that the billing procedure will vary depending on the specific plan that you have selected. For additional information, please refer to the guides below – Short Term Plans If you select a short term plan (such as the 30/60/90 day options etc), you will be billed for the entire service period […]
Is My Information Secure
We can confirm that the Mobal website is SSL secure and it is regularly checked by an independent security service. Mobal Communications is committed to protecting your information during the initial order process and for the entire duration of your time as a valued customer. For more information, please review the: Mobal Group Privacy Policy […]
Your Online Account (MyAccount)
What’s “MyAccount”? Once you have placed an order with us, an online account (called “MyAccount“) will be created for you automatically and this will provide you with access to a variety of features and information about your Mobal plan. Your account will look similar to the images shown below for both the desktop and mobile […]
How to view my charges
Invoices & Usage Reports: A full breakdown of any charges you have received so far will be posted to your Mobal online account. You can access your online account (MyAccount) by visiting: www.mobal.com/myaccount Once you have logged in to your online account, please visit the “Services” section (by clicking on the button at the […]