Permanent Disconnection

Cancellation Requests: When you are ready to terminate your Japan Unlimited service, please login to your Mobal online account to submit a cancellation request and choose a termination date: MyAccount If your service is terminated, your SIM card will be permanently disconnected / your phone number will be lost and so you will not be […]

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Money Back Guarantee

MBG Policy: If you’re not completely satisfied with your Mobal SIM card for any reason, you can take advantage of our Money Back Guarantee. Simply send an email to our returns team within eight days of the activation of your service and tell us why you are not satisfied: returns@mobal.com Upon receipt of your request, […]

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