If you are using a ‘Japan Voice + Data SIM’ (previously known as the ‘Japan Unlimited SIM v2’ SIM) that was purchased after Oct 12th 2021, please visit the following link: v2 Troubleshooting Guide If you are using a ‘Japan Unlimited v1’ SIM that was purchased before Oct 12th 2021 however, please follow the troubleshooting […]
Category: Failed Network Connection
I can send and receive text messages and use data but cannot make calls
If you using a Xiaomi handset and the issue persists after following the steps below, please refer to this guide for additional troubleshooting information. If you are using a ‘Japan Voice + Data SIM’ (previously known as the ‘Japan Unlimited SIM v2’ SIM) that was purchased after Oct 12th 2021, please visit the following link: […]
I cannot make calls on my Xiaomi phone but I can use data and send text messages
If you are using a Xiaomi phone and can send/receive text messages and use data, but cannot call, then please; Dial * # * # 86583 # * # * ( No spaces required ). You should see a “VoLTE carrier check was disabled” or “VoLTE carrier check was enabled” message after dialing the *#*#86583#*#* […]
Manual Network Selection (iPhones)
Connection Issues: If your device has failed to connect to the Softbank network automatically (most devices will display an error message such as “No Service” or “Emergency Calls Only” if this is the issue), we would recommend that you perform a network search and try manually selecting the network instead. On the majority of up […]
Manual Network Selection (Android)
Connection Issues: If your device has failed to connect to the Softbank network automatically (most devices will display an error message such as “No Service” or “Emergency Calls Only” if this is the issue), we would recommend that you perform a network search and try manually selecting the network instead. On the majority of up […]