Why am I being asked for a Pass code? (3DS)

3DS Verification ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced by Visa and MasterCard. When placing an order online, your Visa or MasterCard issuer may request an additional security check to ensure it is you placing the order. They will do this by sending you a One-Time Passcode to […]

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Declined Payment – where are my other transactions?

… If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill.  Once you have clicked on the […]

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Resolving a Decline

If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: WWW.MOBAL.COM/MYACCOUNT This section will provide you with the following information in regards to the declined charge: […]

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Why won’t my credit card update work?

When updating your billing information with us, please be advised that some basic security checks will be carried out with your card issuer. Should you experience any issues, please take note of the error message that was displayed when you attempted to update your billing information. If you receive the error message shown above, this […]

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Cash Payment Option

….. If you are making monthly payments for your Japan Unlimited SIM card and you have already paid for one full month of service, you now have the option to switch to our ‘Cash Payment’ system. This would allow you to pay your bill in cash at the following locations: For additional instructions on how […]

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Updating Your Billing Details

It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit / debit card as the […]

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Is My Information Secure

We can confirm that the Mobal website is SSL secure and it is regularly checked by an independant security service. Mobal Communications is committed to protecting your information during the initial order process and for the entire duration of your time as a valued customer. For more information, please review the: “Mobal Group Privacy Policy”

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