Keeping Your Information Secure

Email / SMS Notifications: There may be occasions where we send you an Email / SMS notification in relation to charges for your Mobal service. If there is an outstanding balance on your account for example, we may send you an SMS text message alert similar to what is shown below – “Your Mobal bill […]

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Why am I being asked for a Pass code? (3DS)

3DS Verification: ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced by Visa and MasterCard. When placing an order online, your Visa or MasterCard issuer may request an additional security check to ensure it is you placing the order. They will do this by sending you a One-Time Passcode to […]

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How To Pay Your Bill By Cash

You can now pay your bill by cash in 7-Eleven, Family Mart, Lawson, Mini Stop, and Seicomart convenience stores by getting yourself a MobalPay payment card!  Our sister business MobalPay is a prepaid Mastercard designed by expats, for expats. It can be topped up using cash at convenience stores, and then used just like any […]

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Declined Payment – where are my other transactions?

Declined Charges: If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill.   Once you have clicked […]

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Resolving a Decline

Making Payments: If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: www.mobal.com/myaccount This section will then provide you with details of the amount that’s due […]

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Why won’t my credit card update work?

Failed Updates: When updating your billing information with us, please be advised that some basic security checks will be carried out with your card issuer. Should you experience any issues, please take note of the error message that was displayed when you attempted to update your billing information.     If you receive the error […]

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Updating Your Billing Details

Billing Information: It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit / debit card […]

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