How to call a Japanese phone number :
When placing a call to a local phone number within Japan, simply dial the number including the area code and the leading zero.
To call the Mobal Japanese lost/stolen emergency number for example, you would dial 0345501524 as shown in the example below.
Note: When dialing, enter numbers only and ignore any spaces or hyphens as these are not required (as shown in the example, some phones will automatically add these for ease of viewing – this is completely normal!).
Please be advised that your device must be VoLTE capable in order to place / receive calls (due to the recent shutdown of the Softbank 3G network).
Please also note that the number above should only be called if you do not have access to your account and need to report your SIM card as lost or stolen.
Usage Rates
For instructions on how to view the usage rates for your ‘Japan Unlimited’ SIM card, please visit the following link: Usage Rates Guide
Please note that calls to premium rate numbers (such as calls to satellite phones) or international video calls etc will be charged at a rate of ¥1,000 per minute.