We regret to inform you that it is not possible for you to transfer your phone number from your Mobal Japan SIM Card to the Mobal eSIM.
Why Can’t We Transfer Service or Phone Numbers?
Our network providers have specific limitations that prevent us from facilitating transfers between physical SIM cards and eSIMs, and vice versa. These restrictions are unfortunately beyond our control.
What Are Your Options?
While we cannot directly transfer your service or phone number between physical SIM cards and eSIMs, we can assist you in other ways to ensure your connectivity needs are met:
1. Purchasing a New eSIM or SIM:
If you need to switch to a SIM Card, you can purchase a new SIM from Mobal. We’ll guide you through the activation process, ensuring a seamless transition to your new service.
2. Maintaining Existing Service:
If you wish to continue with your current eSIM, rest assured that our support team is available to assist you with any issues or inquiries you might have regarding your existing service.
We understand that this limitation might cause inconvenience, and we appreciate your understanding regarding this matter. Rest assured that we are continuously working to enhance our services and explore new possibilities to better serve your needs in the future.