How to call international / Non-Japanese phone numbers When calling a non-Japanese phone number, you must use the prefix “0063” followed by the country code (of the country you are calling to) and then enter the area code and phone number. To call the Mobal U.S. lost/stolen number (212-785-5800) for example, you would dial 0063 […]
Category: Phone Calls
How to call a Japanese phone number?
How to call a Japanese phone number : When placing a call to a local phone number within Japan, simply dial the number including the area code and the leading zero. To call the Mobal Japanese lost/stolen emergency number for example, you would dial 0345501524 as shown in the example below. Note: When dialing, enter […]
Receiving Calls/Texts – How Contacts Dial Your Number
Your Phone Number: It is vital that you provide your contacts with the correct number to reach you. If unsure, before proceeding please click here for information on verifying your Mobal phone number. The dialing procedures your contacts should use will vary depending on their current location (i.e. are they calling from Japan from a […]
List of VoLTE Incompatible Phones
The ‘Japan Voice + Data SIM Card’ product we offer utilizes the Softbank network and as this network no longer offers 3G coverage (Softbank started decommissioning their 3G services on April 15th 2024), your device must support the 4G Band 1 – 2100MHz frequency and it must also support the ‘Voice Over LTE’ (VoLTE) feature […]
I cannot make calls on my Xiaomi phone but I can use data and send text messages
If you are using a Xiaomi phone and can send/receive text messages and use data, but cannot call, then please; Dial * # * # 86583 # * # * ( No spaces required ). You should see a “VoLTE carrier check was disabled” or “VoLTE carrier check was enabled” message after dialing the *#*#86583#*#* […]
Calls to Toll Free Numbers/Collect Calls
Chargeable Calls: Please be advised that all calls are chargeable and this includes calls to “Toll-Free’ numbers / “Collect Calls”. These will be registered as standard calls and charged at the specified rate for the country in which you are calling to. For instructions on how to view the usage rates for your specific service, […]
Calling Emergency Services
To call the emergency services while in Japan, please dial as follows: Police: 110 Fire / Ambulance: 119