Usage Rates

To view the usage rates for your specific plan, you will be required to login to your Mobal online account by visiting: www.mobal.com/myaccount Once you have logged in to your account, please visit the “Services” section (by clicking on the button at the top of your account) and then click on the “More Information” button […]

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¥100 Authorization Charge

Unexpected Charges: If you have updated your payment method through your Mobal online account (MyAccount), our system will perform automatic security checks on the information provided. These checks will include an authorization against your payment method for a small amount (usually ¥100). Please rest assured that this is only an authorization and we will not […]

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How am I billed for my plan?

Please be advised that the billing procedure will vary depending on the specific plan that you have selected. For additional information, please refer to the guides below – Short Term Plans If you select a short term plan (such as the 30/60/90 day options etc), you will be billed for the entire service period (minus […]

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Billing Issues While Travelling

Declined Charges: On occasion, we may encounter an issue with processing a charge for a customer while they are traveling. The vast majority of these issues are caused by a restriction on international charges (that has been applied by the provider of the payment method being used). Please be advised that charges from Mobal will […]

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What currency am I billed in?

Billing Procedures: All charges will be processed through our Head Office located in the UK and you will be billed in Japanese Yen (JPY). Please also note that you may incur a currency conversion fee and / or an international transaction fee. This will depend on the payment method you are using and so if […]

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