Cancellation Requests:
When you are ready to terminate your service, please login to your Mobal online account to submit a cancellation request and choose a termination date: MyAccount
If your service is terminated however, please be advised that your SIM card will be permanently disconnected / your phone number will be lost and so you will not be able to reactivate the SIM card again in the future.
If you would prefer to transfer your phone number to another provider (which you must do before terminating your Mobal plan), please follow the instructions shown here instead but if you are not concerned about transferring your phone number, simply follow the instructions in the guide below.
Instructions
Once you have logged in to your account, please click on the services tab (located at the top of the page) and then click on the “More Information” button next to the relevant service as highlighted below:
On the next screen, you can then click on the “Cancel Service” button (located in the “Service” section) to view the termination request form.
You will then be taken to a new screen where you can select your required termination date and the reason for your termination request.
After making your selection in each of the sections highlighted below, please click on the “Cancel Service” button.
