IMPORTANT: The Global Unlimited SIM provides you with unlimited texts and data in over 120 countries. Outside of these, data is not available and texts are chargeable. Regardless of your location, calls are always chargeable. To view the countries covered and the rates that apply, click here.
To use data, simply enable Cellular (Mobile) Data which is found in the “Settings > Cellular” menu as shown in the example.
You will then also need to enable the option to allow Data roaming.
Usually, no other configuration is needed as the Access Point Name (APN) is automatically configured!
Note: If you are using the service in the US you do not need to enable Data roaming as this is only required if you are roaming internationally.
If you do not have a data connection after enabling Cellular Data and Data roaming, it may be that the settings from your previous service provider are conflicting with the automated setup. To resolve this, reset the settings for your phone as follows:
Settings > Cellular > Cellular Data Network > Tap Reset Settings
Additionally, go to: Settings > General > Profile. If there are APN configuration profiles showing, tap Delete Profile for each one. If prompted, enter your device passcode to confirm.
After resetting the settings, please turn your phone off; remove the SIM for a few seconds; re-insert the SIM and turn your phone back on. Check that Cellular Data and Data roaming are still enabled and then wait a few minutes before retesting the data connection.
If you are still having issues create a new APN profile with the name “Mobal” using the APN “fast.t-mobile.com”. You can also try using the APN “epc.t-mobile.com” if necessary. The username and password can be left blank.
If you do not have an option to create a profile and you have double checked that your device is unlocked, please connect your phone to WiFi and enter the following into your web browser:
https://www.mobal.com/files/gusim.mobileconfig
This will take you to a page where you can install the correct APN profile on your device.
