Manual Network Selection (Android)

If your device cannot connect to the Softbank network automatically, please try performing a manual network selection. On most Android devices, you can perform a manual network selection by following the steps below – After following the steps above, please choose the “Select Manually” option and your device will perform a network search. You can […]

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Generic Guide for Android Phones

The following troubleshooting advice is intended as a general guide only. The features and menus on your device may be different so you will need to refer to your device’s user guide and if necessary, contact the manufacturer direct. If your device is not registering with any networks (device shows no signal strength, or a […]

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Generic Guide for iPhones

The following troubleshooting advice is intended as a general guide only. The features and menus on your device may be different so you will need to refer to your device’s user guide and if necessary, contact the manufacturer direct. If your device is not registering with any networks (device shows no signal strength, or a […]

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Generic Guide for Windows Phones

The following troubleshooting advice is intended as a general guide only. The features and menus on your device may be different so you will need to refer to your device’s user guide and if necessary, contact the manufacturer direct. If your device is not registering with any networks (device shows no signal strength, or a […]

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Manual Network Selection

If your ‘Blu Studio Mini LTE 2’ device is failing to connect to a local network, this would usually indicate that the phone is being used in a location with limited network coverage / poor signal strength. To test this, please try performing a network search to select a network manually – Apps > “Settings” […]

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Blu Studio Mini LTE 2

If your ‘Blu Studio Mini LTE 2’ device is failing to connect to a local network, this would usually indicate that the phone is being used in a location with limited network coverage / poor signal strength. To test this, please try performing a network search to select a network manually – Apps > “Settings” […]

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Manual Network Selection

If your ‘Motorola Moto G XT1039’ device is failing to connect to a local network, this would usually indicate that the phone is being used in a location with limited network coverage / poor signal strength. To test this, please try performing a network search to select a network manually – “Apps” > “Settings” > […]

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Motorola Moto G XT1039

If your ‘Motorola Moto G XT1039’ device is failing to connect to a local network, this would usually indicate that the phone is being used in a location with limited network coverage / poor signal strength. To test this, please try performing a network search to select a network manually – “Apps” > “Settings” > […]

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Manual Network Selection

If your ‘Samsung GT-E3309’ device displays a “No Service” or an “Emergency Calls” only message, this would usually indicate that you are in a location with poor signal strength / limited network coverage. As a further test however, we would recommend attempting to select a network manually – Go to the main ‘Menu’ by pressing […]

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Samsung GT-E3309

If your ‘Samsung GT-E3309’ device displays a “No Service” or an “Emergency Calls” only message, this would usually indicate that you are in a location with poor signal strength / limited network coverage. As a further test however, we would recommend attempting to select a network manually – Go to the main ‘Menu’ by pressing […]

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