Dialing Instructions For Outgoing Calls

IMPORTANT: Click here to view usage rates (Note that calls to premium rate numbers, such as satellite phones, international TV calls, etc., will be charged at ¥1,000 per minute). Calls in Japan To call a number within Japan, simply dial the number direct, including the area code. To call Mobal in Japan you would dial […]

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Troubleshooting Problems With Outgoing Calls

  If you are not connected to a local network, you will not be able to make / receive a phone call. You will need to wait until you are in a location with network coverage / a stronger signal and then retest. Failed phone calls are often the result of a phone number being […]

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Receiving Calls – How Contacts Dial Your Number

Your Mobal phone number is printed on the front of your SIM User Guide. It is a Japanese cellphone number so you will notice that it has “81” at the beginning which represents the country code. Contacts in Japan would call you using the local format so they would not dial the “81”, instead just […]

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Calls to Toll Free Numbers/Collect Calls

Please be advised that all calls are chargeable and this includes calls to “Toll-Free’ numbers / “Collect Calls”. These will be registered as standard calls and charged at the specified rate for the country in which you are currently located.  

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